FAQ

Frequently Asked Questions

Returns
1. I want to return my purchase! What do I do?

Just go to the page that says returns download a return order form fill it out and send
I would like to return a gift that was sent to me. How do I do that?
I am trying to look at my label to print but I just see a blank window with a red X. How can I see my label?
I printed out my label and misplaced it. How can I retrieve it again?
How long does it take for me to get a refund?
Do your pre-paid labels cover international returns?
I just printed out my USPS return label and it has two barcodes on it, is this the correct label?
I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?
Shoes/Brands
How do I know my shoe size?
I want to know if you carry a specific brand/color/size/width?
Across the Board
Are there Zappos.com gift certificates and/or gift cards?
Do you do back orders?
Do you have a catalog?
Do you match prices if an item goes on sale after my purchase?
Do you offer Live Chat support?
How can I write a review on a product?
How do I unsubscribe from any of your mailing lists?
How do I use my Gift Certificate/Coupon Code/Store Credit Code?
I tried to check out and the item in my shopping cart disappeared, what happened?
Is the item I want going to go on sale soon?
My email address has changed. How do I update this information to my current account?
The item I want is out of stock. What do I do now?
Do you accept orders through VOIP?
Payment Information
Do you accept international credit cards?
Do you allow Cashier’s Checks or Money Orders?
Do you charge sales tax on any item?
Is it safe to use my credit card on your site?
Is it safe to use my debit card online?
What forms of payment do you accept?
What can cause my order to be delayed?
Your Comfort Shoes Store Credit
How can I obtain the balance of my store credit?
How do I use store credit?
I lost my store credit code, how do I get it?
Why can’t I select store credit as my refund option?
Paypal
Why can’t I use PayPal or Bill Me Later any more?
I paid for my order with PayPal or Bill Me Later and now I want to return it. How can I do that if you don’t accept PayPal or Bill Me Later any longer?
Bill me Later®
Why can’t I use PayPal or Bill Me Later any more?
I paid for my order with PayPal or Bill Me Later and now I want to return it. How can I do that if you don’t accept PayPal or Bill Me Later any longer?
Technology
What are cookies? Do I need to enable cookies on my browser?
When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
About
Are there any benefits to having an account with you?
How can I get assistance if I need it?
How do I know it is safe to shop with you?
Is there a way I can learn more about the Your Comfort Shoes
What are your shipping and return policies?
What kind of selection do you have?