What Information Do We Collect About You?
Information You Provide
We collect information that you enter on our Site or provide to us in any other way. For example, we collect information from you when you make a purchase from us, create an account (offered as a convenience to customers but not required), request information, submit a review, or otherwise contact us. The type of information that we collect from you depends on your interaction with our Site and your use of our Services, but may include: full name, mailing address, billing address, email address, payment information (for purchases) and any other information that you choose to provide.
Information We Collect Automatically
How Do We Use Your Information?
We use the information, including personal information (collectively for this Policy “information”), alone or in combination with other information that we may collect about you, including information from third parties, for the following purposes:
To fulfill your orders or otherwise provide our Services to you.
To communicate with you (including via email), such as to respond to your requests/inquiries and for other customer service purposes.
To tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the Site or our Services.
For marketing and promotional purposes. For example, in accordance with applicable law and with your consent, we will use your email address to send you news and newsletters, special offers, and promotions, and to contact you about products or information (offered by us or in conjunction with third parties) we think may interest you. We also may use your information to assist us in advertising our Services on third party platforms, including websites and through social media.
For traditional mail marketing. From time to time, we may use your information for traditional mail marketing purposes. If you do not want to receive mail from us, please log-into your account and change your preferences. If you opt-out of direct mail, we will continue to use your mailing address for transactional and information purposes regarding your purchases and your inquiries.
To better understand how users access and use our Site and Services, both on an aggregated and individualized basis, to improve our Site and Services, to respond to user preferences, and for research and analytical purposes.
Does Your Comfort Shoes Share the Information It Collects About You?
We may share the information that we collect about you as follows:
Service Providers/Agents. We disclose your information to third parties, including service providers, independent contractors, and affiliates that perform functions on our behalf. Examples include: fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customers lists, analyzing data, providing marketing and advertising assistance, providing search results and links (including paid listings and links), and credit card links. These entities are contractually required to protect your personal information.
Trading Partners. Our product lines are offered internationally in conjunction with select international trading partners. Our trading partners’ use of your personal information is subject to this Policy. Affiliates. We may disclose the information we collect from you to our affiliates or subsidiaries for their own marketing, research, and other purposes. Non-Affiliated Third Parties. We do not share your personal information with non-affiliated third parties for their own marketing purposes.
We also may share your information in the following situations:
Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
Aggregate and De-Identified Information. We may share aggregate or de-identified information about users with third parties for marketing, advertising, research or similar purposes.
Cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Site. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site.
Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity, and to display advertising both on our Site and on third party sites.
Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function, such as the shopping cart.
Local Storage Objects. We may use Flash Local Storage Objects (“Flash LSOs”) to store your Site preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete, or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel” and follow the instructions. To see the Flash LSOs currently on your computer, choose “Website Storage Settings Panel” and follow the instructions to review and, if you choose, to delete any specific Flash LSO.
Clear GIFs, pixel tags and other technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Site to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our third party service providers also use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.
How Do We Use Third Party Analytics and Tracking?
What About Third-Party Advertisers?
In the United States, you may opt-out of many third party ad networks, including those operated by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information regarding this practice by NAI members and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third party ad networks operated by NAI and DAA members, please visit their respective websites: www.networkadvertising.org/optout_nonppii.asp (NAI) and www.aboutads.info/choices (DAA).
Opting out of one or more NAI member or DAA member networks (many of which will be the same) only means that those members no longer will deliver targeted content or ads to you. It does not mean you will no longer receive any targeted content or ads on our Site or other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing. Also, if your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different computer or change web browsers, your NAI or DAA opt-out may no longer be effective. Additional information is available on NAI’s and DAA’s websites accessible by the above links. There might be similar opportunities to opt-out of third party ad networks in the country in which you are located.
What About Third-Party Links?
Our Site and Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third party websites. We are not responsible for the information practices of such third party websites.
Am I Allowed to Post to Your Site?
We like hearing from our customers. We invite you to post your comments, such as your reviews of our products, pictures, videos, and other information that you would like to be available on our Site. If you post content to our Site, all of the information that you post will be available to all visitors to our Site, along with your chosen reviewer name and city/state/country (as applicable). If you post your own content on our Site or Services, your posting may become public and we cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy.
How Secure is My Personal Information?
We have implemented commercially reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100% security.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
Can I Access, Update, Correct, or Delete My Personal Information?
You have the right to access and correct the personal information that we hold about you. If you created an account with us, you may access, update, and correct the information that you have submitted to us by logging into your account. If you made a purchase as a guest, or if would like to delete the information that you submitted to us, please contact our respective Customer Service Department’s at the following email address firstname.lastname@example.org
What Are Cookies?
Cookies (or similar tracking technologies) are simple text files stored on your computer or mobile device when you visit certain web pages. A cookie records basic information about your visit, such as your user settings or what pages you have viewed. The website (and potentially other websites) can then recognise this information in future and can use it to improve your overall experience, for example, by remembering your log-in details, preferences or even recommending certain content.
First and third-party cookies: whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie. First-party cookies are those set by a website that is being visited by the user at the time (e.g., cookies placed by yourcomfortshoes.com).
Third-party cookies: are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website this would be a third-party cookie.
Persistent cookies: these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
There are four principle types of cookie, which perform different functions. The main types are:
We use these Strictly Necessary cookies to:
Remember information you have entered on order forms when you navigate to different pages during a web browser session;
Remember the products you have stored in your basket in case you want to return and purchase them at a later date;
Make sure you connect to the right service on our Site when we make any changes to the way the Site works;
To route users to specific applications of a service, or specific servers;
Prevent fraudulent activities;
Performance cookies collect information about how a website is used in order to improve the website’s effectiveness. Also known as ‘analytical’ cookies, performance cookies track information such as, which parts of the website have been visited, what links have been clicked and if any errors have occurred. Performance cookies are commonly used to ensure that popular content is displayed more prominently on a website so that users can find the information that they are looking for more quickly.
We use Performance cookies for:
Web Analytics: To provide statistics on how our Site is used;
Error Management: To help us improve the Site by measuring any errors that occur; and
Conduct research and diagnostics to improve our content, products and services to you.
As the name suggests, ‘functionality’ cookies are used to deliver specific features or functions on a website. The most common use of functionality cookies is to remember preference settings, or to store log-in details. For example to save you the trouble of inputting your username every time you access a site.
We use Functionality cookies to:
Remember settings you’ve applied, such as layout, text size, preferences, and colours;
Identify you when you sign-in to one of our websites, which enables us to provide customised features and services, such as adding items to your wish list;
Show you when you’re logged in to the Site;
Keep track of items stored in your shopping basket when you go from one page to another on one of our websites.
‘Targeting’ cookies may be placed by us, or by our advertisers, to store information about the webpages that you have viewed. This allows us and our advertisers to deliver adverts that are relevant to the content you are interested in. These adverts may be displayed on our website or on other sites that you visit.
Targeting cookies are also used to operate ‘Like’ or ‘Share’ buttons, which users can click to let other people know that they have found a particular webpage useful or entertaining. Other sites (normally social networking sites) will then recognise these cookies and display your shared content to other users.
We use Targeting cookies to:
Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other Sites;
Provide advertising agencies with information on your visit so that they can present you with advertisements in which you may be interested.
All of these cookies are managed by third parties, and you may refer to the third parties’ own website privacy notifications for further information.
Third Party Cookies
How Long Do Cookies Last?
Cookies may stay on your computer or mobile device for different periods of time depending on what they are used for.
Many cookies will only last for the duration of a single visit and will be automatically deleted when the browser is closed down. These cookies are known as ‘session’ cookies. Some cookies (known as ‘Persistent’ cookies) do remain on your device between sessions and allow us to authenticate you and to remember your preferences.
Your Comfort Shoes does not store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of Your Comfort Shoes.
In addition, we do have relationships with carefully selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes.
To order products at yourcomfortshoes.com, you need to have cookies enabled. If you don’t wish to enable cookies, you’ll still be able to browse the site and use it for research purposes, but you will not be able to make a purchase.
How Do I Manage Cookies?
Most modern browsers will allow you to:
See what cookies you have got and delete them;
Block third party cookies;
Block cookies from particular sites;
Block all cookies; or
Delete all cookies when you close your browser.
The links below take you to the ‘Help’ sections for each of the major browsers so that you can find out more about how to manage your cookies.
– For PCs: Click on ‘Help’ at the top of your browser window and select the ‘About’ option.
– For Macs: With the browser window open, click on the Apple menu and select the ‘About’ option.
http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-10 (Explorer 10)
http://windows.microsoft.com/en-GB/windows7/How-to-manage-cookies-in-Internet-Explorer-9 (Explorer 9)
http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-8 (Explorer 8)
http://support.apple.com/kb/PH11913 (Mountain Lion) or http://support.apple.com/kb/PH11913 (Lion)